Express Delivery Times

Paparazzo ships free worldwide to 100+ countries via Tracked International Express Couriers. Please refer to our Shipping Policy for further information

United States: 7-14 Business days
Canada: 10-20 Business days
Europe: 7-14 Business days
Australia, New Zealand: 7-14 Business days
Central & S. America: 15-25 Business days
Asia: 7-14 Business days
Africa: 15-30 Business days
Middle East: 10-20 Business days

UK & Europe: VAT and Customs fees are included in the price. Your package will not be delayed by customs and there are no additional fees.

6 Month Warranty

All Paparazzo products come with a 6-month warranty. To claim, please contact us at support@heypaparazzo.com.

✓ Our warranty guarantees that all items will be free from material and engineering defects and work as advertised.
✓ A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and wireless charging functionality.

Exclusions

✖︎ The warranty does not extend to damage from abuse or on purpose, normal wear and tear, alterations, or misuse, cosmetic damage that does not affect functionality (such as scratches or fading logos).
✖︎ The warranty is non-transferable and only covers the original end-user purchaser. Paparazzo will only authorize the warranty claim if the product was purchased from our official store.

How to Claim

➤ Customers must provide a valid order number and matching email address to make a claim.
➤ Customers will be required to send video evidence of the defect in order to make a claim.
➤ A replacement product or a similar product (if the previous version has been discontinued) will be sent once the warranty claim has been accepted.

Extended warranties are available for US customers on the cart page through our partner Clyde. 

➤ What phones can be supported by Olivia?
✔︎ Olivia, whilst very compact, has substantial weight to support big phones including the new releases. The base houses the battery and metal weights which act as the counterweight. The max weight it can support is 350-400 grams but we obviously do not recommend exceeding beyond this. Your iPhone 12 and 13 Pro Max or Samsung 20 and 21 Ultra series, just to name a few, will be supported.

➤ My phone has a case - can Olivia support it?
✔︎ Olivia can support phones with cases up to 3.15 inches. New phone releases are supported e.g. iPhone 12 and 13 Pro Max and Samsung S20 and S21 Ultra. Olivia's phone clamps have silicon grips so your phone will not slide or fall out.

➤ What are Olivia’s minimum and maximum height when used in overhead or 45 degrees configuration?
✔︎ The minimum is 20cm and the maximum is 83cm. Most crafters, artists and business owners’ needs will be met as the range is between 20 to 83cm giving you a lot of flexibility in height.

➤ What is the lifespan and CRI of the LED light?
✔︎ The lights have a lifespan of 50,000 hours. Enough to last a lifetime. The CRI rating is 80.

➤ How far can the pole extend in the 90 degrees position for flat lay filming?
✔︎ The pole can be extended up to 42cm horizontally from the main pole when in the 90°/ overhead or 45° configuration.

➤ Do you know if this will hold an iPad?
✔︎ It will not hold an iPad with the supplied Cell Phone mounts.

➤ What charger does Olivia use?
✔︎ Olivia comes with a C type charger connected to the power source using a USB plug.

➤ Size: 210x80x63mm
➤ Extended Height: 40-126cm
➤ Product Weight(g): 1316g (please note)
➤ Load Capacity(kg): 2.5kg
➤ Material: Aluminum Alloy, ABS
➤ LED Light: 3.8v 1000mAh
➤ Light CRI: 80