6 Month Warranty
All Paparazzo products come with a 6-month warranty. To claim, please contact us at support@heypaparazzo.com.
- Our warranty guarantees that all items will be free from material and engineering defects and work as advertised.
- A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and wireless charging functionality.
- Exclusions: The warranty does not extend to damage from abuse or on purpose, normal wear and tear, alterations, or misuse, cosmetic damage that does not affect functionality (such as scratches or fading logos).
- The warranty is non-transferable and only covers the original end-user purchaser. Paparazzo will only authorize the warranty claim if the product was purchased from our official store.
- Customers must provide a valid order number and matching email address to make a claim.
- Customers will be required to send video evidence of the defect in order to make a claim.
- A replacement product or a similar product (if the previous version has been discontinued) will be sent once the warranty claim has been accepted.
USA Extended Warranties
Paparazzo + Covered by Clyde
Extended warranties are available for US customers through our partner Clyde. Extended warranties can be purchased on the cart page if available.
More information can be found here.
Paparazzo has partnered with Clyde to provide hassle-free, peace-of-mind protection for the creative tools you love.
We all know that bad things can happen which is why we’ve partnered with Clyde to offer additional coverage. Pay one flat rate at checkout and Clyde will work directly with us to get your product repaired or replaced.
Clyde protects your equipment with a simple, affordable extended protection plan – so your products are covered, even after the manufacturer’s 6 month warranty expires.
All of Clydes protection plans include cover accidental damage so you can be more creative with less stress. They also come with a Power Surge coverage for extra peace of mind.
How do I purchase a Protection Plan?
If a protection plan is available for the products you wish to purchase, it can be added anytime inside the cart before checking out. We will also send an email reminder when your manufactures warranty is due to expire, to offer the chance to extend your warranty with Clyde.
