Mobile Creator Starter Kit

Express Delivery Times

Paparazzo ships free worldwide to 100+ countries via Tracked International Express Couriers. Please refer to our Shipping Policy for further information

United States: 8-15 Business days
Canada: 15-25 Business days
Europe: 8-15 Business days
Russia: 30-45 Business days
Australia, New Zealand: 8-15 Business days
Central & S. America: 10-20 Business days
Asia: 8-15 Business days
Africa: 15-30 Business days
Middle East: 10-20 Business days

Announcement - 03/12/21: Current shipping times may take longer than the projected timeline displayed to arrive due to high shipment volume in relation to COVID-19 and cannot be guaranteed. Especially across Europe and the USA. Any delays are out of our control and we ask for your patience. Our shipping partners and fulfillment centre, are working diligently to follow best practices and protocols to ensure your order is delivered safely while COVID-19 is in effect.

UK & Europe: VAT and Customs fees are included in the price. Your package will not be delayed by customs and there are no additional fees.

Returns Policy

We offer a 100% satisfaction & money-back guarantee on all products. If you are unsatisfied with your order – please contact our support, and we will ensure we put it right.

➤ You may request a return within 30 calendar days of receiving a Paparazzo product if the product has no manufacturing defect and is still in new condition.
➤ Only products purchased from the official Paparazzo Shop (www.heypaparazzo.com) for your own use and not resale purposes can be returned.
➤ If you purchased one of our packs, you must return the whole pack in new condition.
➤ All items should be returned in their original packaging.
➤ Shipping fees are non refundable.
➤ As a small family business we request return shipping fees to be paid for by the customer due to change of mind.

We do not issue the refund if:

➤ Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address or phone number)

Please refer to our Refund Policy for full details.

6 Month Warranty

All Paparazzo products come with a 6-month warranty. To claim, please contact us at support@heypaparazzo.com.

✓ Our warranty guarantees that all items will be free from material and engineering defects and work as advertised.
✓ A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and wireless charging functionality.

Exclusions

✖︎ The warranty does not extend to damage from abuse or on purpose, normal wear and tear, alterations, or misuse, cosmetic damage that does not affect functionality (such as scratches or fading logos).
✖︎ The warranty is non-transferable and only covers the original end-user purchaser. Paparazzo will only authorize the warranty claim if the product was purchased from our official store.

How to Claim

➤ Customers must provide a valid order number and matching email address to make a claim.
➤ Customers will be required to send video evidence of the defect in order to make a claim.
➤ A replacement product or a similar product (if the previous version has been discontinued) will be sent once the warranty claim has been accepted.

Extended warranties are available for US customers on the cart page through our partner Clyde. 

➤ What phones does the kit support?
✔︎ Tripod comes with a Smartphone mount that is compatible with sizes up to 3.35" (85 mm) wide. Suitable for nearly all phones. For the microphone to work with phones that do not have a headphone jack, an adaptor is needed which can be purchased separately here.

➤ What Cameras can the tripod, light and microphone support?
✔︎ Standard 1/4 screw cameras and headphone jacks, compatible with Nikon, Canon, Sony, Panasonic, Ricoh, Olympus, Kodak, Fujifilm, Casio, Leica DSLR cameras / Compact Cameras / Mirrorless Cameras / Camcorders / Action Cameras.

➤ Can the tripod legs be adjusted for uneven surface?
✔︎ No the lengths of the legs cannot be adjusted.

➤ My microphone is not working?
✔︎ Please check your phone cameras settings. Some native camera apps have a microphone setting that needs to be changed to external. You can also try downloading a third-party app. Please also check you have the right connector. Please message us if you are having challenges and we will help to troubleshoot.

➤ Will the light and microphone work on an action camera?
✔︎ Yes, assuming your camera has a hot shoe attachment and microphone jack.

➤ Monomer: Electrostatic condenser head
➤ Directivity: Supercardioid pointing
➤ Product Weight(g): 51g
➤ Frequency Response: 50Hz - 20KHz
➤ Sensitivity Enhancement: +10dB +/- 2dB
➤ Sensitivity: -38dB +/- 3dB
➤ Equivalent Noise Level: 24dB A
➤ Maximum Sound Pressure Level: 130dB (THD<1.5% @ 1KHz
➤ Output Impedance: 200n+30% (@1KHz)
➤ Battery: Built-in 3.7v 100mAH rechargeable lithium
➤ Size: 115x56mm